Student & Campus Life (SCL) inspires transformation in all Cornell students on their journey of individual, academic and personal evolution. Our division is comprised of leading student affairs experts who support our campus on pressing student life matters including public service, health, wellness, social justice, residential living, food services, sports, recreation, career services, and student activities and organizations including sorority and fraternity life. Our nearly 4,000 staff and student employees who make up SCL embrace the opportunity to represent the division and strive for excellence as we shape the Cornell student experience, one interaction at a time.
Cornell University embraces diversity and seeks candidates who will contribute to a climate that supports students, faculty and staff of all identities and backgrounds. We strongly encourage individuals from underrepresented and/or marginalized identities to apply.
As part of SCL, Cornell Dining is comprised of more than 30 on-campus eateries, including multiple all-access dining rooms, cafes, coffee shops, food courts, retail convenience stores, concessions stands, a restaurant and catering services. From crafting holiday-themed meals to chef surprises and dining room special events, the Cornell Dining team of more than 400 skilled culinarians and front-line associates, and 600 student employees work hard every day to offer a variety of fresh and healthy food from all over the world. Cornell Dining's mission is a commitment to Nourishing the Future: both for our guests and for our team. This is accomplished with a team-oriented and customer-service mindset, and an emphasis on training, education, professional development and career path opportunities for our entire organization.
The Retail/Dining Manager, in collaboration with a Sr. Retail/Dining Manager, will be responsible for ensuring a memorable dining experience and a strong financial contribution of assigned retail or all-you-care-to-eat dining unit(s) by providing regular oversight of product and presentation, staff training and development, as well as food safety, sanitation, and quality assurance. In partnership with the Sr. Retail/Dining Manager, the Retail/Dining Manager will provide on-the-job coaching and feedback in order to promote diversity and inclusive workplace behaviors that supports strong teamwork and collaboration.
A successful Retail/Dining Manager, will
Be able to fosters a welcoming environment that helps maintain strong and lasting relationships with our campus partners, service providers and clients through ensuring great food and beverage service to the students and Cornell community by demonstrated and applied customer service practices and quickly responding to known concerns
Establish a pattern of management to monitor and maintain, clean, attractive and safe facilities for our guest and our staff
Be actively involved with all staff and continually look to motivate, develop and manage performance through regular hands-on training, daily feedback and coaching that ensures a productive and effective team.
Understand the dining unit(s) financial environment and other business indicators and find creative ways to help improve operational efficiencies and profitability
Help support regular shift meetings with staff and help ensure appropriate staffing levels are maintained daily
Ensure Dining and University policies and procedures are implemented and maintained in a positive and consistent manner.
Associate degree in culinary arts, food service, hospitality management, or business management and/or at least two years of food service experience or combination of education and experiences.
Technical/computer skills, including experience with MS Word Office productivity tools
Highly effective verbal and written communication skills
Demonstrated ability at building meaningful and effective relationships
Working knowledge of appropriate food and health codes
Unit assignments and schedules are likely to change. Individual must be able to work varied and extended hours including nights, weekends and some holidays.
Additional professional or education experience preferably in a high-quality collegiate dining program with familiarity in board plan operations and menu cycles preferred but not required
Visa sponsorship is not available for this position
University Job Title:
Dining Assoc I
Pay Rate Type:
Number of Openings:
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About Cornell University
In 1865, Ezra Cornell founded an institution "where any person can find instruction in any study." From the beginning, all students were welcome, regardless of race, gender, ideology, or socioeconomic status. Today, we invite you to join our talented and diverse students and accessible faculty who, together, form a living and learning community unmatched in its breadth of opportunities.Cornell University's college, schools, and other academic units offer more than 4,000 courses, 70 undergraduate majors, 93 graduate fields of study, undergraduate and advanced degrees, and continuing education and outreach programs.