The Concessions Supervisor, Campus Dining is a key member of the Campus Dining Team within the Division of Administration at Vanderbilt University. The Concessions Supervisor is responsible for assisting in the leadership and oversight of all concessions, vending, portable, and in-seat service operations to ensure all food is prepared and served according to health and safety regulations, upholding facility cleanliness and sanitary requirements, and delivering excellent customer service to students, faculty, staff and event guests. Reporting directly to the Concessions General Manager, this position is responsible for assisting in managing hourly and not-for-profit staff and plays a large role in ensuring productive employee relationships which influences a positive team environment and embraces excellent customer service.
Vanderbilt Campus Dining takes pride in the culinary creations served from our kitchens. Our Dining program is highly decorated, the winner of many prestigious awards in the food service industry, including Best On-Site Food Service Operation in the Nation, Best Food Service Operator, the prestigious Ivy Award, and many more. We have main dining centers, restaurants and cafes, convenience stores, and we employ over 300 employees.
Duties and Responsibilities
Assist in staffing, scheduling, training, and counseling of event associates
Directly supervise event day associates while having direct interaction with guests
Observes, evaluates, and documents job performances of cashiers and stand attendants
Ensures team members have the tools necessary to complete their jobs
Maintain and control high volume food and beverage inventory
Ensures quality of products and accurate preparation of all food and beverage items as listed on stand sheet.
Ensures a quality appearance of the concession stand at all times; ensures that all work stations and the back of stands and storerooms remain clean.
Maintains level of inventory for stand throughout shift; orders replacement stock as necessary.
Oversees and participates in stand set-up and closing procedures; prepares stand sheets, balances inventory to cash, and closes out point-of-sale system with appropriate reports.
Train, educate, follow and enforce responsible service of alcoholic beverages and evaluate compliance within corporate procedures
Develop and enforce standards for service, sanitation, and product and food quality
Ensure all cash handling procedures are documented and enforced
Conduct physical audit of inventory and product, research and perform reconciliations
Analyzes and resolves all guest and associate problems with the assistance leaders.
Reports all needed stand repairs to leadership.
Thoroughly and accurately uses applicable systems (Purchasing Systems, Point-of-sale, Appetize and more)
Ensures that all security, safety and sanitation standards are achieved
Achieves daily sales, assigned cost and budget goals
Effectively verifies all opening and closing inventories
Executes required daily reporting in a timely manner
Ensures required department reports are completed and information is compiled at month end closing
Forecasts and adequately schedules team members to meet operational needs and desired targets
Ensures assigned areas are fully stocked and are ready for operation
Ensures complete maintenance and on-site training of the current POS system and concession equipment
Uses all performance management tools to provide guidance and feedback to team
Promotes a cooperative work climate, maximizing productivity and morale
Conducts regular scheduled meetings to ensure lines of communication are open between management and team members
This position does have direct supervisory responsibility over hourly food service employees; this position reports administratively and functionally to the Unit General Manager
A high school diploma or GED is necessary.
An Associate's degree from an accredited higher education institution is preferred.
At least 2 years of concession or food service management experience is necessary.
Proficiency in Word, Outlook, Excel, PowerPoint and POS System is necessary.
ServSafe Manager Certification and ABC Permit within 30 days of hire
Strong communication (verbal, written, interpersonal) skills and an ability to communicate effectively with a diverse population is necessary.
Strong time management, organizational and multi-tasking skills and an eye for detail is necessary.
Demonstrated ability to deliver exceptional customer service is necessary.
Manage people, maintain confidentiality and be accountable for Vanderbilt assets is necessary.
Ability to work in an open aired environment during all climate conditions
Ability to taste and evaluate food and beverage products
Stamina to work 60 hours or more per week
Must be able to work extended shifts of 10 hours or more as business dictates
Must be flexible with schedule and able to work different shifts
Must be able to reach, lift, stoop, bend and perform extensive standing and walking (including stairs) throughout shift
Ability to lift up to 50 lbs. and frequently lift, push, pull, or carry up to 30 lbs.
Commitment to Equity, Diversity, and Inclusion
At Vanderbilt University, we are intentional about and assume accountability for fostering advancement and respect for equity, diversity, and inclusion for all students, faculty, and staff. Our commitment to diversity makes us who we are. We have created a community that celebrates differences and lets individuality thrive. As part of this commitment, we actively value diversity in our workplace and learning environments as we seek to take advantage of the rich backgrounds and abilities of everyone. The diverse voices of Vanderbilt represent an invaluable resource for the University in its efforts to fulfill its mission and strive to be an example of excellence in higher education.
Vanderbilt University is an equal opportunity, affirmative action employer. Women, minorities, people with disabilities, and protected veterans are encouraged to apply.
Please note, all candidates selected for an offer of employment are subject to pre-employment background checks, which may include but are not limited to, based on the role for which they have been selected: criminal history, education verification, social media review, motor vehicle records, credit history, and professional license verification.
Internal Number: 10000712
About Vanderbilt University
Vanderbilt University is a center for scholarly research, informed and creative teaching, and service to the community and society at large. Vanderbilt will uphold the highest standards and be a leader in the quest for new knowledge through scholarship, the dissemination of knowledge through teaching and outreach, and the creative experimentation of ideas and concepts. In pursuit of these goals, Vanderbilt values most highly intellectual freedom that supports open inquiry, equality, compassion, and excellence in all endeavors.