1. Plan, organize and manage the daily operations of the Schwarzman Center dining outlets to include: student meals, retail outlets and conference room services. 2. Provide daily onsite support to Executive Chef and Catering Manager in design, development and creation of a quality experience in the areas of: set up, decoration, linen, props and other aspects, daily service, special events, theme dinners and other functions. 3. Provide support with Menu Forecasting with Executive Chef and Culinary team. 4. Collaborate with the Schwarzman Center Hospitality leadership team to ensure the highest level of customer service by developing and overseeing service standards, customer service policies, quality assurance, in-service training, proper food handling and sanitation standards. 5. Conduct regular service inspections and evaluations to observe service, station appearance; and cleanliness and sanitation of production and service areas, equipment and employee uniform compliance. 6. Implement and monitor housekeeping, sanitary and safety rules and regulations. 7. Supervise the cafe, bistro, bar, convenience store, and main dining room during meal periods and special events. 8. Monitor bar patronage and alcohol usage of students during bar opening hours. 9. Monitor revenue and expenses for all cost centers and provide support with inventory control by reviewing weekly and monthly financial reports. 10. Assist with preparing operational reports and analyses on trends, operational costs and make experienced recommendations as necessary. 11. Interview, select, train and evaluate service and support staff. 12. May perform other duties as assigned.
Posting Position Title: Sr. Guest Experience Manager, Schwarzman Ctr
Required Skill/ability 3: Ability to work weekend hours. Flexibility to work demanding hours based on the operational needs of the department.
Required Skill/ability 1: Knowledge of food service, quality, nutrition, safety and sustainability standards, and applied nutrition.
Work Week: Flexible or Non-Standard (for anything other than Standard)
University Job Title: Sr. Guest Experience Manager, Schwarzman Center
Required Skill/ability 2: Excellent interpersonal skills. Ability to work independently as well as be a member of the team.
Bachelor's degree in Hotel/Restaurant Management or a related field and 3 years of previous Service Management experience; or an equivalent combination of education and experience.
Internal Number: 65924BR
About Yale University
Yale University is an American private Ivy League research university located in New Haven, Connecticut. Founded in 1701 in the Colony of Connecticut, the university is the third-oldest institution of higher education in the United States.