Student & Campus Life (SCL) inspires transformation in all Cornell students on their journey of individual, academic and personal evolution. Our division is comprised of leading student affairs experts who support our campus on pressing student life matters including public service, health, wellness, social justice, residential living, food services, sports, recreation, career services, and student activities and organizations including sorority and fraternity life. Our nearly 4,000 staff and student employees who make up SCL embrace the opportunity to represent the division and strive for excellence as we shape the Cornell student experience, one interaction at a time.
Cornell University embraces diversity and seeks candidates who will contribute to a climate that supports students, faculty and staff of all identities and backgrounds. We strongly encourage individuals from underrepresented and/or marginalized identities to apply.
As part of SCL, Cornell Dining is comprised of more than 30 on-campus eateries, including multiple all-access dining rooms, cafes, coffee shops, food courts, retail convenience stores, concessions stands, a restaurant and catering services. From crafting holiday-themed meals to chef surprises and dining room special events, the Cornell Dining team of more than 400 skilled culinarians and front-line associates, and 600 student employees work hard every day to offer a variety of fresh and healthy food from all over the world. Cornell Dining's mission is a commitment to Nourishing the Future: both for our guests and for our team. This is accomplished with a team-oriented and customer-service mindset, and an emphasis on training, education, professional development and career path opportunities for our entire organization.
The Assistant Operations Manager, with the support of a General Manager, will be responsible for the overall performance and success of a number of retail operations with sales in excess of $10 million dollars. Specifically this role, will be largely responsible for the overall budget and financial performance, client relations & staff management, business and concept development, menu development, and quality assurance of assigned multi-unit operations. The Assistant Operations manager will meet with campus partners and client groups to ensure the delivery of a diverse blend of services and menu options that meet expectations and enhance business results.
A successful Assistant Operations Manager will
Effectively evaluate the dining unit(s) financial environment and other business indicators and regularly look to implement and improve operational efficiencies and profitability
Display strong leadership and communicate effectively with a multi-layered team to inspire, motivate and develop an engaged and dynamic team.
Demonstrate strong problem solving & prioritization skills to resolve unexpected issues in an ever changing environment.
Develop and maintain strong and lasting relationships with our campus partners, our clients, and our service providers by quickly responding to known concerns with tact and diplomacy
Be actively involved with staff performance through regular hands-on training, daily feedback and coaching including demonstrating effective delegation
Ensure Dining and University policies and procedures are implemented and maintained in a positive and consistent manner
Bachelor's degree in hospitality management or related field and three or more years of food service experience which must include both hands-on work and supervisory duties or an equivalent combination of experience and education.
Previous supervisory experience or experience in managing effective teams
Technical/computer skills, including experience with MS Word Office productivity tools
Highly effective verbal and written communication skills
Working knowledge of appropriate food and health codes
Unit assignments and schedules are likely to change. Individual must be able to work varied and extended hours including nights, weekends and some holidays.
Additional professional or education experience preferably in a high-quality, high-volume, collegiate dining program with multiple unit account management in board plan & retail operations with knowledge of menu-cycles.
Experience with Point-of-Sales Systems and basic accounting principles
Visa sponsorship is not available for this position.
University Job Title:
Dining Assoc II
Pay Rate Type:
Number of Openings:
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About Cornell University
In 1865, Ezra Cornell founded an institution "where any person can find instruction in any study." From the beginning, all students were welcome, regardless of race, gender, ideology, or socioeconomic status. Today, we invite you to join our talented and diverse students and accessible faculty who, together, form a living and learning community unmatched in its breadth of opportunities.Cornell University's college, schools, and other academic units offer more than 4,000 courses, 70 undergraduate majors, 93 graduate fields of study, undergraduate and advanced degrees, and continuing education and outreach programs.