Directs the University parking system for the Cambridge and Allston campuses. Oversees Parking Operations, Parking Facilities, and the CommuterChoice program to ensure the successful operation and integration at the highest levels of customer service for University parking and its alternative multi-dimensional transportation programs.
Assists the Managing Director of Transportation and the Campus Service Center with strategic planning incorporating, operations, events management, facilities management, capital planning, IT systems, access and revenue control, audit, and finances. Oversees budget planning for numerous cost centers, and manages a number of parking operations for the Harvard Housing and Real Estate groups.
Develops and implements Parking policies and procedures and ensures enforcement guidelines are followed.
Develops parking strategies in partnership with senior operations management with Multi-School faculties to meet University needs and changes in demand. Works with the Managing Director of Transportation Services on the development of integrated parking and alternative transportation strategies and initiatives.
Oversees and evaluates the Associate Director of Parking Operations, Associate Director of Parking Facilities and the Associate Director of CommuterChoice in accordance with established performance management plans.
Develops, administers and analyzes the operating budgets and business plans for Parking-owned lots and garages and facilities owned by Harvard Housing and Harvard Real Estate Services that are managed by Parking Services. Reviews monthly, quarterly and annual financial reports.
Manages the Parking Services' reserve accounts and oversees department funding models. Works closely with the Office of Finance, Strategy and Planning and the Campus Services financial team to review parking financial strategies.
Approves Parking Services' communication including the distribution of announcements, transportation advisories, written literature and web text.
Project manages parking initiatives and submits parking capital projects for review during closeout process. Negotiates vendor contracts with support from the Procurement Office.
Assists the Managing Director of Transportation with evaluating of competitive bids on major parking construction and restoration projects. Reviews new garage and lane designs and makes recommendations as it relates to the operation.
Jointly manages the parking inventory with the Harvard Planning and Project Management Office. Oversees process of city permits and garage, gasoline and open-air licenses.
Oversees the proper maintenance of all parking facilities with the Associate Director of Parking Facilities including regular building operations, repairs, renovations, projects and snow removal.
Oversees with the AD of Parking Operations the parking enforcing program and all events management programs for various schools, departments and the university which involve parking and logistical support.
Approves PTDM and DEP regulatory documentation prepared by the Associate Director of CommuterChoice. Helps develop and oversee enhancements to alternate transportation programs such as car sharing, bike sharing, carpooling, walking and public transport.
Works closely with the Harvard University Information Technology (HUIT) team to develop management information systems strategies and integration for Parking Services' software applications, databases, access control equipment and on-line services such as the renewal and one day online websites.
Represents Parking Services during HUSPMGU union contract negotiations. Responds to grievances as needed and approves all disciplinary action plans.
Serves as member of the Transportation emergency management team.
Works closely with other Transportation departments such as Shuttle Services and Passenger Transport, Mail Services and Fleet Services and the Campus Service Center to provide seamless service to customers.
Participates in transportation planning and development efforts in association with other university departments, community action groups and local government agencies. Actively involved in parking and transportation professional groups such as IPMI, NPA, NEPC, and ACT.
Performs other related duties as required and delegated.
Emergency Status Designation: Critical Personnel
Salary Grade: 060
Union: 00 - Non Union, Exempt or Temporary
Minimum of a bachelor's degree in business management, accounting, finance, real estate management, transportation planning or retail customer service management with at least ten years' experience of managing in a large matrix organization. Master's degree in an above discipline is a plus. Must have strong communication, organization and problem-solving skills. Demonstrated ability to develop and build strong personal relationships and work within a highly functional team environment required. Demonstrated ability to negotiate effectively and successfully resolve customer service conflicts required. National industry certification in an above desired area of management is preferred.
Must have strong computer skills including in-depth experience with industry software applications, Microsoft spreadsheet and word processing software packages. Database management a plus.
EQUAL OPPORTUNITY EMPLOYER: We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.
Internal Number: 53111BR
About Harvard University Campus Services
Harvard University is devoted to excellence in teaching, learning, and research, and to developing leaders in many disciplines who make a difference globally. The University, which is based in Cambridge and Boston, Massachusetts, has an enrollment of over 20,000 degree candidates, including undergraduate, graduate, and professional students. Harvard has more than 360,000 alumni around the world. The University has twelve degree-granting Schools in addition to the Radcliffe Institute for Advanced Study, offering a truly global education. Established in 1636, Harvard is the oldest institution of higher education in the United States.